League of Entrepreneurs
Course details
Customer Relationship Management
Course Overview
Content and Learning
This course will cover the following topic areas:
Unit 1: Introduction to Customer Relationship Management
Unit 2: Building Customer Relationships
Unit 3: Managing Customer Data
Unit 4: Leveraging Customer Data for Business Growth
Unit 5: Customer Retention Strategies
Unit 6: Best Practices in Customer Relationship Management
Unit 7: CRM Tools and Technologies
Admissions
Is this Program for me?
This course is for anyone who wants to improve their ability to manage customer relationships and drive business growth. Participants will learn how to implement CRM strategies that are tailored to their business needs, and they will acquire the skills and knowledge needed to make data-driven decisions. This course is ideal for:
• Business owners and entrepreneurs who want to improve their customer relationship management skills
• Sales and marketing professionals who want to develop their understanding of CRM strategies and best practices
• Managers who need to improve their ability to manage customer relationships and drive business growth
• Non-profit organizations and community leaders who want to build partnerships and collaborations to address social and environmental challenges.
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Course Duration
2 Day Training -
Certification
KNUST Certificate
signed by Vice Chancellor -
Fees
GHS 1,000 (virtual)
GHS 1,800 (no accommodation)
GHS 2,800 (with accommodation)